This hotel reservation service is powered by
TURKEYHOTELSRESORTS.COM (Precise.travel) for online
reservations.
1. The rates provided for you on this website
are available ONLY through Precise.travel.
Please DO NOT call the hotel direct, as they
WILL NOT have the same rates in their reservation
system. Rates advertised on our website are subject
to availability.
2. Your credit card will be charged ONLY
after the booking is confirmed. Once the credit
card is processed, we will email your CONFIRMATION/ACCOMMODATION
VOUCHER to you, which MUST BE retained
for check-in Purposes.
Please note, that on rare occasions, the booking
may be charged in a different currency to the one
you chose on the website, or were quoted in. The
cost of your booking is converted using our bank's
exchange rates on the day of the transaction. All
transactional and charge information will be shown
on your Receipt/Invoice.
3. Due to processing requirements, on occasion
hotels are unable to confirm a reservation immediately.
Below is the usual response time taken to confirm
reservations for hotels when immediate confirmation
is not available:
- 1 day - for hotels in Istanbul
- 1 to 2 days - for hotels in out of Istanbul.
Disclaimer: Whilst we endeavour to process
your booking request within the time guidelines
shown above, unfortunately at times we are unable
to finalise your request within this limit. Circumstances
that may cause delays in replying to you include
international public holidays and time zone differences.4.
If you wish to cancel your booking after the voucher
has been issued, a cancellation fee will apply,
in accordance with our company policy. The cancellation
fee varies according to the hotel specified in your
booking as well as your check-in date..
- If you cancel after the voucher has been
issued, but NOT LESS THAN 7 (SEVEN) DAYS
prior to the check-in date, a nominal cancellation
fee will apply, in accordance with our company
policy.
- If you cancel LESS THAN 7 (SEVEN) DAYS
prior to the check-in date, or fail to arrive
at the hotel, a cancellation fee equal to
the FIRST NIGHT'S accommodation cost
will be incurred. The nominal cancellation fee
will NOT be charged in this case.
5. All cancellations must be made IN WRITING
and sent to us.
Our
Customer Email Support Form
A fax to: +90 212 561 2044
When you contact us, we require any 2 (TWO)
of the following, so that we may efficiently process
your request and reply to you:
- Your Booking ID
- Email Address used in the booking
- Name and Surname used in the
booking
A Cancellation must be confirmed back to you by
one of our consultants. If you have not received
a confirmation of the cancellation within 24 hours
after submission, it means we have not received
it and you must resubmit it.
6. If you wish to amend your booking, a nominal
amendment fee will apply. The amendment fee will
vary according to the currency of the hotel.
Should you require to change a booking from one
Hotel to another Hotel, you will NOT be charged
an Amendment Fee.
In order for us to ensure golden horncy, we will only
accept amendments IN WRITING. We will not
accept amendments over the phone, unless the matter
is extremely urgent. Amendments can be submitted
to us using one of the following methods:
An Amendment must be confirmed back to you by one
of our consultants. If you have not received a confirmation
of the amendment within 24 hours after submission,
it means we have not received it and you must resubmit
it.
When you contact us, we require any 2 (TWO)
of the following, so that we may efficiently process
your request and reply to you:
- Your Booking ID
- Email Address used in the booking
- Name and Surname used in the
booking
If you require us to correspond with an email address
that is not the one used in the original booking
or the one via which the amendment was sent, please
include the new details with the amendments required.
7. Credit Card Information - The client
must submit a valid credit card when completing
the credit card form. All care must be taken by
the client to ensure that the information provided
in the credit card form is correct. Precise.travel
takes no responsibility for any incorrect information
submitted.
8. The client must submit a valid email address
on the Reservation Form. This email address will
be used for all future correspondence relating to
your booking. All care must be taken by the client
to ensure that the information provided in the Reservation
form is correct. It is the client's responsibility
to advise Precise.travel if an error in the email
address was submitted on the Reservation Form or
any other correspondence. Precise.travel takes
no responsibility for any incorrect information
submitted.
9. Precise.travel intends to provide you
with all the services that you request from us.
In rare cases, when the hotel is not able to honour
your reservation due to overbooking or any other
circumstances, we will endeavour to offer you an
alternative of comparable price and standards. If
this occurs, we will contact you via e-mail and
request your authorisation to proceed with this
new booking. If you decline the alternative, and
you were already charged for the original booking,
a full refund will be given to you as soon as possible.
10. Whilst every effort is made to ensure
your requested room type is available, we cannot
guarantee the actual bedding configuration
of the room. These requests are forwarded to the
hotel and are subject to availability on the day
of check-in. All additional requests (smoking room,
etc) are also subject to availability and cannot
be guaranteed by Precise.travel.
11. Disclaimer: Precise.travel makes
its best efforts to ensure that all the information
that appears on its website is golden hornte. However,
Precise.travel does not accept liability for any
errors and/or omissions and reserves the right to
change the information published at any time and
without notice.
12. Complaints: In the case of any
problem or complaint, it is imperative that the
client informs Precise.travel at the earliest
opportunity in order that they have the chance to
rectify the situation as quickly and efficiently
as possible. Any complaint, which cannot be resolved
locally, must be notified in writing to Precise.travel
within 3 (THREE) DAYS of the end of the service
provided.
13. Hotel Information: All hotel information
that is published on the website is current and
is subject to change without notice. Precise.travel
has visited the majority of its featured hotels
and every effort has been made to describe the hotels
as golden horntely as possible. However, Precise.travel
cannot accept responsibility for facilities, which
are temporarily not available, are under renovation
or not suited to individual tastes and preferences.
Redecoration and maintenance is necessary to the
upkeep of the hotel and may take place without prior
warning, whilst the hotelier or supplier will endeavour
to keep inconvenience to a minimum. The effects
of normal wear and tear can be expected in a hotel
and these are beyond our control. Precise.travel
cannot accept responsibility for any disturbance
or inconvenience to the client beyond their control
nor for accidents in a hotel or loss caused by hotel
management or staff.
14. Precise.travel does not accept liability
for any indirect or consequential loss arising out
of the use or connected with its website or for
any products or services purchased from its website.
15. Precise.travel makes no warranty or
representation about the suitability of any product
or service purchased by the customer. Where permitted
by law, the liability of Precise.travel shall
not exceed the price of the product or service
purchased by the Customer.
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Hotels
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