BOOKING CONDITIONS

This hotel reservation service is powered by TURKEYHOTELSRESORTS.COM (TTHHotels) for online reservations.

1. The rates provided for you on this website are available ONLY through TTHHotels. Please DO NOT call the hotel direct, as they WILL NOT have the same rates in their reservation system. Rates advertised on our website are subject to availability.

2. Your credit card will be charged ONLY after the booking is confirmed. Once the credit card is processed, we will email your CONFIRMATION/ACCOMMODATION VOUCHER to you, which MUST BE retained for check-in Purposes.

Please note, that on rare occasions, the booking may be charged in a different currency to the one you chose on the website, or were quoted in. The cost of your booking is converted using our bank's exchange rates on the day of the transaction. All transactional and charge information will be shown on your Receipt/Invoice.

3. Due to processing requirements, on occasion hotels are unable to confirm a reservation immediately. Below is the usual response time taken to confirm reservations for hotels when immediate confirmation is not available:

If you require us to correspond with an email address that is not the one used in the original booking or the one via which the amendment was sent, please include the new details with the amendments required.

7. Credit Card Information - The client must submit a valid credit card when completing the credit card form. All care must be taken by the client to ensure that the information provided in the credit card form is correct. TTHHotels takes no responsibility for any incorrect information submitted.

8. The client must submit a valid email address on the Reservation Form. This email address will be used for all future correspondence relating to your booking. All care must be taken by the client to ensure that the information provided in the Reservation form is correct. It is the client's responsibility to advise TTHHotels if an error in the email address was submitted on the Reservation Form or any other correspondence. TTHHotels takes no responsibility for any incorrect information submitted.

9. TTHHotels intends to provide you with all the services that you request from us. In rare cases, when the hotel is not able to honour your reservation due to overbooking or any other circumstances, we will endeavour to offer you an alternative of comparable price and standards. If this occurs, we will contact you via e-mail and request your authorisation to proceed with this new booking. If you decline the alternative, and you were already charged for the original booking, a full refund will be given to you as soon as possible.

10. Whilst every effort is made to ensure your requested room type is available, we cannot guarantee the actual bedding configuration of the room. These requests are forwarded to the hotel and are subject to availability on the day of check-in. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by TTHHotels.

11. Disclaimer: TTHHotels makes its best efforts to ensure that all the information that appears on its website is accurate. However, TTHHotels does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

12. Complaints: In the case of any problem or complaint, it is imperative that the client informs TTHHotels at the earliest opportunity in order that they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to TTHHotels within 3 (THREE) DAYS of the end of the service provided.

13. Hotel Information: All hotel information that is published on the website is current and is subject to change without notice. TTHHotels has visited the majority of its featured hotels and every effort has been made to describe the hotels as accurately as possible. However, TTHHotels cannot accept responsibility for facilities, which are temporarily not available, are under renovation or not suited to individual tastes and preferences. Redecoration and maintenance is necessary to the upkeep of the hotel and may take place without prior warning, whilst the hotelier or supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. TTHHotels cannot accept responsibility for any disturbance or inconvenience to the client beyond their control nor for accidents in a hotel or loss caused by hotel management or staff.

14. TTHHotels does not accept liability for any indirect or consequential loss arising out of the use or connected with its website or for any products or services purchased from its website.

15. TTHHotels makes no warranty or representation about the suitability of any product or service purchased by the customer. Where permitted by law, the liability of TTHHotels shall not exceed the price of the product or service purchased by the Customer.